Hi, my name is Pierre.

Hi there, my name is Pierre

I am a designer, researcher and strategist.

I am a creative, forward thinking individual who applies Design Thinking methods to gather insights about what makes people tick, design solutions that meet their needs, and change behaviours in organisations to deliver on such solutions.

In my current role at IBM, I lead engagements with IBM’s clients who wish to build innovative solutions, grow their business and extend their relevance to customers. My work involves utilising strategic thinking and qualitative and quantitative insights to build desirable user experiences and sustainable business solutions.

Current

 

Innovation Consultant (IBM Change Management Team)

In my current role at IBM, I lead engagements with IBM’s clients who wish to build innovative solutions, grow their business and extend their relevance to customers. My work involves utilising strategic thinking and qualitative and quantitative insights to build desirable user experiences and sustainable business solutions.

INNOVATION CONSULTANT, IBM (France 2018)

INNOVATION CONSULTANT, IBM (France 2018)

Redesign of the 24 hour customer assistance programme

I worked closely with teams to redesign the assistance programme to standardise answers across online, phone and face to face interactions regarding the nature of the issue (meteorological, technical, human…). This enhanced customer autonomy and moved more troubleshooting online.

Strategy and redesign of a Moroccan bank app

I co-created the design methodology and frameworks for the new Digital Lab in Casablanca, Morocco. I led the re-design of the bank’s mobile app, from the project selection, interviews, observations, workshops, to the realisation of the backlog and graphic design.

INNOVATION CONSULTANT, IBM (France 2017)

INNOVATION CONSULTANT, IBM (France 2017)

Redesign of digital path for bundled telecomunnications product

I co-designed the new digital journey for the star product (ie bundled telco packages), which increased its channel share from 4% to 13% in the first year (20% with the help of temporary marketing offers).

Past work

Blueprint and design of new regulatory policies in the purchasing process of telecomunnications products.

I co-designed and blueprinted the integration of new European regulatory policies for child protection across web, mobile, PoS and face-to-face interactions.

CO-FOUNDER, TIPSHAKER (France 2016)

PROJECT LEADER, PLUGGY (France 2015)

Lead the development of foodie mobile app in partnership with renowned bloggers

I led the research to understand commuters relationship to to the public transports and foodie blogger recommendations. I developed partnerships with influent bloggers followed by over 80K people and developed it with a small team between Paris and London.

Lead the development of a data sharing device

 
I developed tis concept at a Start-up Weekend in Saint-Etienne, France, with a team of designers from the Cité du Design of the same city. I led the project to prototype it with a team of developers in a Third Place. This project was part of my studies in Innovation, Design, Entrepreneurship & Arts (IDEA Programme) at Lyon Business School, France. A video presentation of it can be viewed here and a blog article can be found here.

STUDENT, IDEA PROGRAMME (France 2014)

VOLUNTEER, FRANCE VOLONTAIRES (Haiti 2012)

Learn Design Thinking basics and apply it through several projects.

Creativity, generation of ideas, participation and management of innovative projects such as Medusa Electronica (set up of 5m tall interactive jellyfishes on a car park) and Urban Beehives (development of a Serious Gale concept based on the bees biomimetic and dedicated to emergency services through both augmented reality and augmented virtuality). These projects rest upon design, sociology and anthropology courses.

Assist teachers in developing tailored lessons.

 
I taughed classes on social issues, biodiversity and French language, planned and facilitated self-confidence and team building sessions for students and raised community awareness on environmental sustainability issues. This was part of an 8 months French Civic Service to help after the 2010 earthquake.